Effective Date: May 10, 2025
Last Updated: May 10, 2025
At Hirki, accessible via https://hirki.com, the privacy of our visitors and customers is extremely important to us. This Privacy Policy document explains how we collect, use, protect, and disclose personal information. By using our services, you agree to the practices outlined in this policy.
Hirki is a mobile spare parts eCommerce business operated by Pavan Telecom, located in Valsad, Gujarat, India. We sell mobile spare parts and accessories directly to consumers across India.
We may collect various types of information, including but not limited to:
Full Name
Email Address
Phone Number
Billing and Shipping Address
Company Name (optional)
Payment method information (processed securely through payment gateway, we do not store card details)
Account credentials (if you register)
Details of products purchased
Order history
Payment confirmation
Delivery and return information
IP Address
Device Type
Browser Type
Operating System
Referring URLs
Clickstream Data
Time spent on pages
Any messages sent to us via contact forms, email, WhatsApp, or chat support
Support ticket details
Survey responses or reviews
We use the information collected for the following purposes:
To process and fulfill orders
To provide shipping and delivery updates
To improve our website, content, and product offerings
To personalize user experience
To provide customer support
To send transactional and promotional communications
To detect, prevent, or investigate fraud, unauthorized access, or illegal activities
To comply with legal obligations
We use industry-standard security measures to protect your personal information, including:
HTTPS encryption
Secure payment gateways (Razorpay, Paytm, etc.)
Limited access to authorized staff
Regular malware scans and server updates
Despite our efforts, no method of transmission over the Internet is 100% secure. You use the site at your own risk.
We use cookies, web beacons, and similar technologies to enhance user experience and collect data. These may include:
Session cookies (for shopping cart)
Preference cookies (for saved settings)
Analytics cookies (e.g., Google Analytics)
Advertising cookies (e.g., Google AdSense/DART)
Users can disable cookies in their browser settings. However, this may affect website functionality.
We may share your personal data with:
Logistics partners (e.g., Shiprocket, Delhivery, Bluedart)
Payment gateways (e.g., Razorpay, Paytm)
Marketing service providers (for newsletters or offers)
Government or law enforcement (only when legally required)
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
Although we serve customers only in India, your data may be stored or processed on servers located in other countries via our third-party partners. We ensure such partners comply with applicable data protection laws.
Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe your child has provided personal information, please contact us immediately.
You have the following rights regarding your personal data:
Access – Request a copy of the data we hold about you.
Correction – Request corrections to inaccurate or incomplete data.
Erasure – Request deletion of your data, subject to legal obligations.
Restrict Processing – Ask us to limit the use of your data.
Object to Processing – Object to the use of your data for marketing.
Withdraw Consent – Withdraw previously given consent at any time.
You can exercise these rights by contacting us at support@hirki.in.
If you opt-in, we may send you promotional messages via:
SMS
You can opt-out anytime by clicking "Unsubscribe" in the email or replying "STOP" to WhatsApp/SMS.
We comply with:
The Information Technology Act, 2000 (India)
GDPR (EU Residents)
CCPA (California, USA residents, if applicable)
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Please review this policy regularly.
If you have any questions about this Privacy Policy or your data:
Hirki (Operated by Pavan Telecom)
📍 Near Bank Of Baroda, Mota waghchhipa, Pardi, Valsad, Gujarat – 396125
📞 9624822906
📧 support@hirki.in
🌐 https://hirki.com
